Lessons learned from the epicenter: COVID-19 best practices from a New York City hospital

Lessons learned from the epicenter Lessons learned from the epicenter Lessons learned from the epicenter


As healthcare systems struggle to deal with the immediate impact of the COVID-19 pandemic and plan for an uncertain future, sweeping changes have occurred across the healthcare continuum. Hospitals have adjusted multiple processes and staffing strategies to deal with the immediate challenges posed by an influx of patients, while preparing for the “new normal” that lies ahead.

This webinar will be held in a discussion/interview format and will focus on the experiences and lessons learned from a hospital administrator at the center of the initial outbreak in New York City. At the conclusion of the presentation, participants will gain a better understanding of work force and patient safety recommendations, how hospitals must change patient-care processes, and key steps facilities should take to prepare for a potential second wave of increased patient volume.

Learning Objectives

  1. Identify strategies to improve the patient and family experience during COVID-19 isolation conditions
  2. Share strategies to maintain employee emotional well-being under unprecedented working conditions
  3. Examine key changes in patient workflows to meet surge demand while maintaining the overall patient experience
  4. Discuss procedural changes necessary to ensure staff and patient safety
  5. Outline planning strategies to help prepare for the “new normal”

This event is produced by Whitehat Communications and sponsored by Abbott Point of Care.


  • One P.A.C.E.® contact hour will be provided for this basic level session until February 11, 2021. Abbott is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program.
  • This session is approved for one Florida CE credit. Florida Board of Clinical Laboratory Personnel approved number: 50-12563

After viewing the recording, watch for the evaluation to appear in your browser. A link to your certificate will be emailed within two weeks of receipt of your completed evaluation.

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Who Should Watch

Hospital administrators, lab, nursing directors

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