24/7 support from experienced professionals
Our implementation and technical support teams are staffed by professionals with both clinical and technical expertise.
Implementation is a critical factor in the success of any point-of-care (POC) testing program. That is why we will support and guide you throughout the implementation of the i-STAT 1 System at your facility.
Provide guidance & management of the implementation process
Create a training program customized to your staff's needs
Apply an efficient, multi-phase approach to implementation
Be available 24/7 for technical support once your system goes live
Registered and logged-in users can access i-STAT training and support resources.
Our implementation process helps ensure a successful transition to point-of-care solutions in hospitals and other care settings. The process can be customized to fit the unique needs of your facility. Depending on size and needs, your team may complete all or just a few phases.
Build a project plan with timelines, roles and responsibilities. Discuss process changes, such as the way tests are ordered and results are communicated.
Develop and execute a protocol to validate the performance of the i-STAT System. Coordinate with key team to develop timelines for installations and integration of the i-STAT System.
Customize a program to meet your facility’s needs and help ensure long-term sustainability of staff competence
Ensure the system launches as planned and is smoothly transitioned to our Technical Support Services.
We help your staff embrace the change to POC solutions and educate them about the impact it may have on clinical decisions. Interactive Remote Training (IRT) is available on a regular basis to all site visitors, while our i-STAT Learning System (ILS) is a customizable training program available to registered users that guides your staff’s use of the i-STAT 1 System. ILS training is:
Additional resources are available to registered users from our site's Support section, with new material added periodically.
Our implementation and technical support teams are staffed by professionals with both clinical and technical expertise.
The i-STAT Conversion Guide will help you transition an existing testing platform to the i-STAT 1 System. Registered website users can access this helpful guide below.
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